Love
Me Again: Frequently Asked Questions
1)
PAYMENT
How do I pay?
We
only accept online payments via the PayPal payment system.
PayPal stores and safeguards your card and bank details.
PayPal takes the payment from your credit card, debit
card or bank directly, and your payment details are
never shared on the internet. If you are unsure how
to use PayPal or are having problems with your account,
you may contact PayPal’s Customer Support Line
on 0870 730 7191.
When will I be charged?
Payment is charged to your PayPal account immediately.
Will I receive confirmation of my order?
Yes, you will receive an email confirming your purchase,
which will provide full details of your order. You will
also receive a confirmation that we have received your
payment from PayPal.
What happens if the item I have ordered is out
of stock?
In the event that we are unable to supply an item you
have paid for, we will contact you by email with the
option to cancel the order and provide a full refund
immediately via PayPal.
2)
DELIVERY
How
much does delivery cost?
We charge delivery from £3.99 per order, please
refer to the price chart below for our postage and packaging
cost. Multiples items can be placed on one order, with
one delivery charge.
|
Postage
Cost |
|
Basket
Value |
|
£3.99
GBP |
|
£0.01
GBP |
£12.99
GBP |
|
£4.99
GBP |
|
£13.00
GBP |
£24.99
GBP |
|
£6.99
GBP |
|
£25.00
GBP |
£74.99
GBP |
|
£9.99
GBP |
|
£75.00
GBP |
£149.99
GBP |
|
£12.99
GBP |
|
£150.00
GBP |
and
up |
Where
do you deliver?
Your order can be delivered to any UK* mainland address,
this can be your home, workplace or another location.
Please contact info@love-me-again.co.uk
if you would like the goods delivered outside the UK
mainland and we will do our best to arrange this for
you.
*Please note: We cannot deliver to PO boxes or overseas
addresses including Channel Islands and Republic of
Ireland.
When
will my order be delivered?
Delivery is by Royal Mail and takes up to 3-5 working
days after payment has cleared. If your order does not
arrive after 7 working days, please email us at info@love-me-again.co.uk
and we will track the order for you. Transit times may
vary, particularly during peak periods.
Can I track my order?
No, customers cannot track orders themselves, please
email us at info@love-me-again.co.uk
and we will be happy to track the order for you.
3)
RETURNS & REFUNDS
What is your refund policy?
Under the Distance Selling Regulations you have up to
7 working days after you have received your delivery
to cancel your order in writing. This is providing the
item(s) remain unused and in a saleable condition for
a full refund. Where a product is faulty, damaged or
misdescribed, we will refund the original delivery charge,
but not when a product is simply unwanted.
The product I ordered has arrived faulty, damaged
or incorrect, what should I do?
Please email info@love-me-again.co.uk
or call 0208 244 0172 and explain that you received
your order faulty, damaged or an incorrect item. We
will require the goods to be returned to the Love Me
Again store and your PayPal account will be refunded
in full upon arrival back at our store, should we not
be able to supply a replacement.
How do I return an item?
If your item is faulty, damaged or incorrect and you
want to return it, email us at info@love-me-again.co.uk
or call us directly on 0208 244 0172 and we will arrange
the appropriate method of return by Royal Mail or an
alternative courier. We will refund of the purchase
price and all postage costs incurred upon receipt of
the returned item.
In preparation for the goods to be returned please ensure:
